Refund Policy

1. Return Qualification

We support a long-term return service for all goods. All unused, unopened and intact products with original packages and complete accessories can apply for return procedures. Products damaged by human factors, personal use traces or missing attachments will not be approved for return.

2. Return Application Process

Customers shall submit return applications through the designated contact page on the website. It is necessary to provide valid order information and product condition description. Our customer service team will review the application within a reasonable time and issue return guidance after approval.

3. Refund Processing Cycle

After we receive and inspect the returned goods to be qualified, the refund procedure will be initiated. The refund will be credited to the original payment account within 5 to 10 business days. The arrival time of funds depends on the processing rules of the customer's payment institution.

4. Return Freight Regulation

For returns caused by product quality problems or our delivery errors, the return freight shall be borne by our store. For personal subjective return demands, customers need to bear the return shipping cost by themselves.