Customer Service Policy

1. Contact Method

All customer consultation, feedback and complaint services are uniformly accepted through the contact page on the official website. We do not provide any other private contact channels to ensure the safety and standardization of service records.

2. Service Scope

Our customer service team provides comprehensive services including product consultation, order inquiry, logistics feedback, return and refund application, after-sales problem solving and service suggestion collection. We cover all links from pre-sale consultation to after-sale guarantee.

3. Service Standard

We adhere to the principle of sincerity, professionalism and efficiency to reply to all customer messages. All consultation contents will be recorded confidentially, and we will provide standardized and reasonable solutions for every customer demand.

4. Order After-sales Regulation

For abnormal problems such as lost logistics and damaged goods, customers can submit feedback through the contact page. We will verify the situation within a reasonable time and provide compensation solutions in line with store regulations.

5. Service Restriction

We refuse any malicious consultation, abusive speech and illegal demand behavior. We have the right to terminate the service communication for users who violate public order and good customs.